helping you design services that truly work

Our service design courses, workshop facilitation and coaching support build skills and improve services in the public and nonprofit sectors.

People sat in groups around four desks talking and writing on post-it notes during a Service Works service design training workshop

Accredited by

Service Design Network logo - ServiceWorks' accreditation.
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Service design courses

Our accredited service design training courses are specifically developed for people working in public services and third sector organisations.

Jo Carter and three attendees looking at a laptop during a Service Works training workshop
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Coaching and mentoring

Designing services that meet user and organisational needs is a challenging task. If you’re starting out in service design, we can help you build skills and confidence.

Design+
Learn Live

We provide service design training and support while you work on a live project – the best way to learn. Get in touch to find out more.

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Jo Carter of ServiceWorks speaking at GovCamp Cymru, an unconference for those interested in reimagning public services in Wales.
People attending a service design workshop
A cohort from ServiceWorks' UK Service Design in Practice course, for the public and nonprofit sector, celebrating success.
Participants taking part in a mini design cycle as part of ServiceWorks' Service Design in Practice course. ServiceWorks provide service design training, workshop facilitation and coaching for the public and third sectors.
Attendees at the GovCamp Cymru 2023 unconference, organised by Jo Carter of ServiceWorks - providing service design training, workshop facilitation and coaching for the public and non-profit sectors.
People attending a service design workshop
People attending a service design workshop
Attendees at the GovCamp Cymru 2023 unconference organised by Jo Carter from ServiceWorks, a UK Service Design Network (SDN) Accredited Master Service Designer.
People attending a service design workshop
People attending a service design workshop

Tools

We’re here to help you learn. Explore our blog and a range of free resources to help you get started in service design.

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Who we
work with

People in nonprofit organisations all across the UK. This includes councils, government bodies, social enterprises, charities, and housing associations.

  • Elli Meredith, from United Welsh Housing Assocation, who attended ServiceWorks' Introduction to Service Design UK training course.

    "Highly Recommended!”

    Introduction to Service Design

    ServiceWorks Introduction to Service Design course has given me a much better understanding of service design concepts and how they can be applied in practice. Highly Recommended!”

    Elli Meredith, Senior Business Analyst, United Welsh Housing Assocation

  • Martin Linforth from Natural Resources Wales who attended ServiceWorks' Service Design in Practice training course.

    "It's already proven to be really effective. More from my team will be on the next programme!"

    Service Design in Practice

    "This course has been a really positive experience. My understanding of the value of discovery has already fed into a piece of work that has the potential to save our organisation well over £1 million. It's already proven to be really effective. More from my team will be on the next programme!"

    Martin Linforth, Senior Specialist Advisor, Flood Warning & Informing, Natural Resources Wales

  • Nat Hudson from Audit Wales who attended ServiceWorks' Service Design in Practice training course.

    "So incredibly useful in my professional development, not to mention enjoyable too!"

    Design + Learn Live

    "The Design + Learn Live was a great experience and so incredibly useful in my professional development, not to mention enjoyable too!

    I've used so much of what I learned and I'm so grateful for ServiceWorks support, thank you."

    Nat Hudson, Change Project Manager, Audit Wales

  • Lea Hampton O'Neil, from Guide Dogs who attended ServiceWorks' Service Design in Practice training course UK.

    "It teaches you about the larger things around service design that are so important for implementation"

    Service Design in Practice

    “Service Design in Practice is a really good course. It teaches you about service design and lets you practice it, in a way that teaches you about the larger things around service design that are so important for implementation – like facilitation, creating psychological safety in your team, and influencing others.”

    Lea Hampton O'Neil, Product Manager, Guide Dogs

  • Alex May from Dorset Council who attended ServiceWorks' Service Design in Practice course looking at user centred design.

    "There's so much I can take away and use almost instantly on some projects I'm currently working on"

    Prototyping Deep Dive Workshop

    "I've been desperate for some guidance around prototyping. Internally, over the years, we have concentrated on upping our knowledge of the "discovery & define" stages of the double diamond, leaving a huge "developing the thing" hole!

    I’m so glad they got you in. Honestly there's so much I can take away and use almost instantly on some projects I'm currently working on."

    Alex May, Service Designer, Dorset Council

  • Rhian Osborne, from Companies House who attended ServiceWorks' Service Design in Practice certification course.

    "I've realised it's not just about the standalone skills, but also about the mindset"

    Service Design in Practice

    "As a user researcher, I wanted to learn more about service design. It’s about adding to the skills I currently have and seeing the whole service – connecting things across different parts of the organisation.

    I want to keep learning and applying these skills to make sure that service design becomes embedded in the work of Companies House. This course has been great in teaching me the tools and techniques to make that happen."

    Rhian Osborne, User researcher, Companies House

  • Dave Brain from Natural Resources Wales who's benefiting from ServiceWorks' coaching and mentoring service.

    "It’s been massively beneficial, and the learning has had a knock-on effect on the rest of the team"

    Coaching & Mentoring

    “I’ve seen a big shift in Sarah as a result of Jo’s coaching. She’s grown in confidence and it’s noticeable that she contributes much more to meetings. There’s less back and forth on tasks now, she just picks things up and runs with them and isn’t afraid to be bold. Without a doubt I’d recommend this type of coaching and mentoring to others. It’s been massively beneficial, and the learning has had a knock-on effect on the rest of the team, and ultimately on the services we provide to people.”

    Dave Brain, Team Leader Flood Warning & Informing National Flood Risk, Natural Resources Wales

  • Dave Madge from Cwmpas who attended ServiceWorks' Service Design in Practice training course for the public and charity sector.

    "It's an absolutely brilliant programme"

    Service Design in Practice

    “As a marketing professional, I was a bit suspicious of Service Design to begin with. It's an absolutely brilliant programme. I've learned a hell of a lot from it. I'm now an advocate for service design. The combination of theory, practice and how to influence others has already helped me in my job.”

    Dave Madge, Project Manager, Cwmpas

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Experience a mini design cycle

Get everything you need to run your own in-house workshop to introduce a team to the service design cycle.

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