helping you design services that truly work

Introduction to Service Design

ServiceWorks Introduction to Service Design course has given me a much better understanding of service design concepts and how they can be applied in practice. Highly Recommended!”

Elli Meredith, Senior Business Analyst, United Welsh Housing Assocation

Service Design in Practice

"This course has been a really positive experience. My understanding of the value of discovery has already fed into a piece of work that has the potential to save our organisation well over £1 million. It's already proven to be really effective. More from my team will be on the next programme!"

Martin Linforth, Senior Specialist Advisor, Flood Warning & Informing, Natural Resources Wales

Design + Learn Live

"The Design + Learn Live was a great experience and so incredibly useful in my professional development, not to mention enjoyable too!

I've used so much of what I learned and I'm so grateful for ServiceWorks support, thank you."

Nat Hudson, Change Project Manager, Audit Wales

Service Design in Practice

“Service Design in Practice is a really good course. It teaches you about service design and lets you practice it, in a way that teaches you about the larger things around service design that are so important for implementation – like facilitation, creating psychological safety in your team, and influencing others.”

Lea Hampton O'Neil, Product Manager, Guide Dogs

Prototyping Deep Dive Workshop

"I've been desperate for some guidance around prototyping. Internally, over the years, we have concentrated on upping our knowledge of the "discovery & define" stages of the double diamond, leaving a huge "developing the thing" hole!

I’m so glad they got you in. Honestly there's so much I can take away and use almost instantly on some projects I'm currently working on."

Alex May, Service Designer, Dorset Council

Service Design in Practice

"As a user researcher, I wanted to learn more about service design. It’s about adding to the skills I currently have and seeing the whole service – connecting things across different parts of the organisation.

I want to keep learning and applying these skills to make sure that service design becomes embedded in the work of Companies House. This course has been great in teaching me the tools and techniques to make that happen."

Rhian Osborne, User researcher, Companies House

Coaching & Mentoring

“I’ve seen a big shift in Sarah as a result of Jo’s coaching. She’s grown in confidence and it’s noticeable that she contributes much more to meetings. There’s less back and forth on tasks now, she just picks things up and runs with them and isn’t afraid to be bold. Without a doubt I’d recommend this type of coaching and mentoring to others. It’s been massively beneficial, and the learning has had a knock-on effect on the rest of the team, and ultimately on the services we provide to people.”

Dave Brain, Team Leader Flood Warning & Informing National Flood Risk, Natural Resources Wales

Service Design in Practice

“As a marketing professional, I was a bit suspicious of Service Design to begin with. It's an absolutely brilliant programme. I've learned a hell of a lot from it. I'm now an advocate for service design. The combination of theory, practice and how to influence others has already helped me in my job.”

Dave Madge, Project Manager, Cwmpas