Design+Learn Live
Upskill your team while solving a real problem for your organisation
It’s simple. We train your team in service design, while you all work on a live challenge together within your organisation, with our ongoing support.
How it works:
You decide on a service design project your organisation wants to work on and assign a dedicated team.
ServiceWorks designs and delivers a series of 5-8 learning workshops for your team, covering the design processes and tools that will help with the challenge, and exploring how these could be used for your project.
The team works on the project in between workshops, applying the mindsets, processes and tools.
We monitor progress remotely between workshops to understand what activities and tools might help the team progress with the challenge at the next workshop.
We also provide one-to-one guidance and coaching to team members on demand throughout the project.
What’s included in the workshops?
The exact nature of the workshops adapts to meet the unique needs of the team – depending on the challenge you are working on and people’s existing level of service design experience.
The workshops will generally include training in service design tools, methods and mindsets such as:
stakeholder mapping, data analytics, empathy mapping
user research planning and interviews
synthesis and analysis of research data by affinity mapping and creating personas
rapid idea generation, idea prioritisation methods and prototyping.
Why this approach works
Design+Learn Live is a unique model of support that works incredibly well. You get ongoing professional support with your service design project, while also:
upskilling your team in advanced service design skills
building a strong understanding of service user need
bringing people together in an impactful team-building experience
creating a safe, learning environment, supported by professional coaching and mentoring.
“A first-class output. I wish we could bottle the approach”
“This approach had a notable impact on engagement, and it’s been really powerful to see and hear the change among the cohort – in particular the mindset change.”
“The project is framed as a learning experience. This allows teams to think about gaps in their knowledge, admit where things haven’t gone to plan in the past, and builds a good level of psychological safety.”
Case study
Design+Learn Live for Audit Wales
Audit Wales were struggling with fragmented internal communications and a dated and ineffective intranet. They wanted to engage staff in a user-led approach to developing a new site, but the Communication and Change teams lacked skills in service design. Our Design+Learn Live approach was perfect, upskilling the team while solving a real problem for the organisation.
We delivered a series of in-depth workshops to develop the team’s understanding of service design. These were spaced in a way that allowed the team to apply their new approaches and mindset to each stage of the project. From stakeholder mapping and user research interviews to rapid idea generation and prototyping, they involved and engaged staff throughout.
Before this work, the team had been receiving up to six emails per day from staff complaining about the failing intranet. Today that is down to zero.
The project has resulted in a new intranet, designed by and for users, that has done more than just streamline information access, it has helped to reshape the organisational fabric resulting in improved trust and engagement internally.
The team now has the service design capability to tackle future projects with increased confidence, creating a ripple effect of improvement across the organisation. Indeed, one of the team has since gone on to achieve Service Design Practitioner Accreditation from the Service Design Network (our training provides an accredited pathway).
“It was a great experience and so incredibly useful in my professional development, not to mention enjoyable too. I’ve used so much of what I learned and I’m so grateful for your support, thank you!”
“The hub and our internal communications platforms have been a source of angst in Audit Wales for a long time, and the project has addressed those head-on.”
Book a discovery call
Do you have a project in mind? We’d love to chat about how this approach might work within your organisation.