Coaching & mentoring
Learning service design theory is one thing – it’s entirely something else putting it into practice in your workplace.
Our focused service design coaching and mentoring can help you bridge that gap, while also building your confidence and helping you find direction in your career.
Service design coaching with Jo Carter
Hi, I’m Jo Carter and one of my all-time favourite things is hearing that someone I coached or mentored is now brimming with confidence and developing in their service design career, doing things they never thought possible.
I can help you to uncover what’s blocking you, break through barriers, and take action toward a more desirable future more quickly.
About Jo
Jo brings a rare combination of experience and skills in:
service design + learning & development + coaching & mentoring
She is an Accredited Master Service Designer, she has a Certificate in Coaching Conversations from the Institute of Leadership and Management and has completed Mentorship training with One Million Mentors. She’s also an experienced service design consultant and trainer.
Certificates and experience aside, she’s also friendly and supportive while unafraid to challenge.
Challenges you might be facing
You’ve just taken on a new role as a service designer or user researcher and are looking to develop your professional skills.
You suffer from imposter syndrome or need to develop your self-confidence to apply service design.
You want to change careers and need help to make the all-important leap to put your service design knowledge into practice.
How coaching can help
A trusted coaching or mentoring relationship helps you see the wood for the trees, break through perceived barriers, make bold plans (and stick to them!) and begin to put new skills into practice with confidence.
Free first session
Let’s test the water to see if we’re a good fit.
“I’ll walk alongside you on your journey and bring my extensive professional experience, contacts and a vast pile of valuable resources along with me. I’m a great listener and even better at asking knock-out questions that will challenge you. I will help you uncover your blind spots and generally help you get unstuck. You’ll leave sessions feeling inspired and unafraid to take on fresh challenges with built-in confidence.”
“Jo’s ability to hold space and ask kick-ass questions really made me think and helped me see things from a different perspective to achieve results more quickly.”
Case study
The ripple effect
Natural Resources Wales sponsored Sarah to complete nine sessions of coaching and mentoring with Jo, leading to clear benefits for all the team.
“I’ve seen a big shift in Sarah as a result of Jo’s coaching. She’s grown in confidence and it’s noticeable that she contributes much more to meetings, really getting involved and expressing her opinion.
Sarah’s always been inclined to put the user first, but Jo’s coaching has really given her the confidence to ensure that user data and feedback is driving our decisions. That confidence has spread into wider areas of work too, there’s less back and forth on tasks now, she just picks things up and runs with them and isn’t afraid to be bold.
Without a doubt I’d recommend this type of coaching and mentoring to others. It’s been massively beneficial, and the learning has had a knock-on effect on the rest of the team, and ultimately on the services we provide to people. ”
Let’s work together
We’ll meet for a free 30-minute session first to test our coaching chemistry. After this, I’ll work out a personalised programme of coaching, mentoring and learning designed to support you in achieving your goals.
Buy blocks of coaching sessions with Jo
Concentrated: 3 x 1 hour sessions - £750 + VAT
Standard: 6 x 1 hour sessions - £1,350 + VAT
Developmental: 9 x 1 hour sessions - £1,800 + VAT