Discover how first-time service designer Laura Sims applied her learning to improve youth engagement in St John Ambulance’s Cadet Programme as part of a team on Service Design in Practice.

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Curious about what service design is and how it can transform your work? I’ve put together this introductory guide to service design and how it can help create services people actually need and use, especially in the public and third sectors.

Catherine Leggett from Aûtentic shares expert insights on creating neurodivergent-affirming and accessible services through co-production.

Case study: Audit Wales’ fragmented and outdated systems for internal communications were contributing to siloed ways of working.  A Design+Learn Live programme allowed a team to upskill in service design, while working on the real-life project to redesign and launch a new intranet.

FREE download: This fun challenge asks participants to design a better lunch experience for their partners, and is designed to help novices experience user-centred design. The free workshop template includes worksheets and a facilitator guide.

After 10 years working in service design with government and non profits, I’m now sharing my top ten nuggets of wisdom with you. The kind I wish someone had whispered in my ear as I set off on day one!

Have you ever tried to use land owned by Natural Resources Wales? After navigating unclear guidance and too much information, many were left scratching their heads. Find out how a user-centred approach helped transform this service.

I returned from the Service Design in Government Conference 2023 with 14 top tips on how to retain your individual resilience while reshaping services and making change happen in government.

Tara Rhoseyn and Owen Burgess from Sport Wales share how they developed digital and service design principles for their organisation, and are embedding them within the culture at Sport Wales.

Learn the crucial elements for building a successful service design team and achieving results. Explore the importance of involving the right people early, having clarity on objectives, and creating a psychologically safe environment for learning and experimentation.

Even when training is inspirational and motivating, the experience can get lost in the gap between the training room and day-to-day work demands. Jo and Ffion discuss how to create learning experiences that result in real growth and personal development.

How do we design training that results in real growth and development? We share our top six tips for designing learning that sticks, makes a difference in the way people work, and results in service design practitioner accreditation.

Service design has the potential to radically innovate public services and systems, but are we missing the point by focusing on easy wins and incremental improvements, particularly focused in the digital world? Are we fiddling with the deckchairs on the Titanic?

ServiceWorks is awarded Organisational Accreditation from the Service Design Network. This important validation means participants in our courses receive SDN certificates and Service Design in Practice is now a pathway to Practitioner Accreditation.

Is psychological safety a game-changer that can transform your team, organisation and life or is it just another buzzword? And what on earth has it got to do with service design? Here’s why I believe psychological safety is one of the most powerful collaboration tools you can employ.

Do you wish you could say no more often and take control of your workday? Find valuable tips and tricks to be more productive and do the work you value most in this blog looking at how to get traction and avoid distraction.

In March 2021, Flick Devey from Sport Wales began a journey into the world of service design. Little did she know what was to come.

Building service design skills and capability requires more than learning a few tools and methods in a workshop. It takes a shift in mindset. We reflect on how we achieve this on Service Design in Practice and some of the key takeaways participants leave with.

This year has marked some big changes around digital in government organisations in Wales, which may have slipped under your radar. Here’s a quick overview of the exciting we’re moving towards a more digital Wales.

When I set up the new Service Works website and brand in March, I saw lots of other similar organisations using the blogging platform, Medium. I just went with the crowd. I’ve since learned that self hosting might have offered a better choice. Here’s why…