Resources Jo Carter Resources Jo Carter

UK Gov Camp 2025 Personal Reflections

Attending UK GovCamp 2025 felt like a breath of fresh air compared to 2024.

Last year, frustration and burnout were front and centre. This time, there was a real sense of hope and thinking about the art of the possible!

Here are the standout things from the sessions I joined.

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Resources Jo Carter Resources Jo Carter

What is service design?

Curious about what service design is and how it can transform your work? I’ve put together this introductory guide to service design and how it can help create services people actually need and use, especially in the public and third sectors.

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Service design is a team sport, not an individual pursuit

Learn the crucial elements for building a successful service design team and achieving results. Explore the importance of involving the right people early, having clarity on objectives, and creating a psychologically safe environment for learning and experimentation.

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Most training gets stuck in the training room (video)

Even when training is inspirational and motivating, the experience can get lost in the gap between the training room and day-to-day work demands. Jo and Ffion discuss how to create learning experiences that result in real growth and personal development.

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We need radical innovation to create great public services

Service design has the potential to radically innovate public services and systems, but are we missing the point by focusing on easy wins and incremental improvements, particularly focused in the digital world? Are we fiddling with the deckchairs on the Titanic?

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Accredited by the Service Design Network

ServiceWorks is awarded Organisational Accreditation from the Service Design Network. This important validation means participants in our courses receive SDN certificates and Service Design in Practice is now a pathway to Practitioner Accreditation.

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Psychological safety: what's it got to do with service design?

Is psychological safety a game-changer that can transform your team, organisation and life or is it just another buzzword? And what on earth has it got to do with service design? Here’s why I believe psychological safety is one of the most powerful collaboration tools you can employ.

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Anne Tregoning Anne Tregoning

Service design confidence: beyond learning tools & methods

Building service design skills and capability requires more than learning a few tools and methods in a workshop. It takes a shift in mindset. We reflect on how we achieve this on Service Design in Practice and some of the key takeaways participants leave with.

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