Discover how first-time service designer Laura Sims applied her learning to improve youth engagement in St John Ambulance’s Cadet Programme as part of a team on Service Design in Practice.

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Curious about what service design is and how it can transform your work? I’ve put together this introductory guide to service design and how it can help create services people actually need and use, especially in the public and third sectors.

Case study: Audit Wales’ fragmented and outdated systems for internal communications were contributing to siloed ways of working.  A Design+Learn Live programme allowed a team to upskill in service design, while working on the real-life project to redesign and launch a new intranet.

FREE download: This fun challenge asks participants to design a better lunch experience for their partners, and is designed to help novices experience user-centred design. The free workshop template includes worksheets and a facilitator guide.

After 10 years working in service design with government and non profits, I’m now sharing my top ten nuggets of wisdom with you. The kind I wish someone had whispered in my ear as I set off on day one!