Case study: Audit Wales’ fragmented and outdated systems for internal communications were contributing to siloed ways of working.  A Design+Learn Live programme allowed a team to upskill in service design, while working on the real-life project to redesign and launch a new intranet.

After 10 years working in service design with government and non profits, I’m now sharing my top ten nuggets of wisdom with you. The kind I wish someone had whispered in my ear as I set off on day one!

Have you ever tried to use land owned by Natural Resources Wales? After navigating unclear guidance and too much information, many were left scratching their heads. Find out how a user-centred approach helped transform this service.

Tara Rhoseyn and Owen Burgess from Sport Wales share how they developed digital and service design principles for their organisation, and are embedding them within the culture at Sport Wales.