Learn the crucial elements for building a successful service design team and achieving results. Explore the importance of involving the right people early, having clarity on objectives, and creating a psychologically safe environment for learning and experimentation.

Is psychological safety a game-changer that can transform your team, organisation and life or is it just another buzzword? And what on earth has it got to do with service design? Here’s why I believe psychological safety is one of the most powerful collaboration tools you can employ.