In March 2021, Flick Devey from Sport Wales began a journey into the world of service design. Little did she know what was to come.

Building service design skills and capability requires more than learning a few tools and methods in a workshop. It takes a shift in mindset. We reflect on how we achieve this on Service Design in Practice and some of the key takeaways participants leave with.

This year has marked some big changes around digital in government organisations in Wales, which may have slipped under your radar. Here’s a quick overview of the exciting we’re moving towards a more digital Wales.

When I set up the new Service Works website and brand in March, I saw lots of other similar organisations using the blogging platform, Medium. I just went with the crowd. I’ve since learned that self hosting might have offered a better choice. Here’s why…