FREE download: This fun challenge asks participants to design a better lunch experience for their partners, and is designed to help novices experience user-centred design. The free workshop template includes worksheets and a facilitator guide.

Service design has the potential to radically innovate public services and systems, but are we missing the point by focusing on easy wins and incremental improvements, particularly focused in the digital world? Are we fiddling with the deckchairs on the Titanic?