I returned from the Service Design in Government Conference 2023 with 14 top tips on how to retain your individual resilience while reshaping services and making change happen in government.

Tara Rhoseyn and Owen Burgess from Sport Wales share how they developed digital and service design principles for their organisation, and are embedding them within the culture at Sport Wales.

Is psychological safety a game-changer that can transform your team, organisation and life or is it just another buzzword? And what on earth has it got to do with service design? Here’s why I believe psychological safety is one of the most powerful collaboration tools you can employ.

In March 2021, Flick Devey from Sport Wales began a journey into the world of service design. Little did she know what was to come.