After 10 years working in service design with government and non profits, I’m now sharing my top ten nuggets of wisdom with you. The kind I wish someone had whispered in my ear as I set off on day one!

Even when training is inspirational and motivating, the experience can get lost in the gap between the training room and day-to-day work demands. Jo and Ffion discuss how to create learning experiences that result in real growth and personal development.

How do we design training that results in real growth and development? We share our top six tips for designing learning that sticks, makes a difference in the way people work, and results in service design practitioner accreditation.